Shipping info:
Shipping and Delivery:
Shipping Rules and Restrictions:
1.Orders are shipped on business days only.Business days are Monday to Friday, excluding national holidays in the China.
2.All deliveries must be signed upon receipt.
3.You will not be charged for any product until it is shipped to you.
4.We do not refund express shipping costs for returned items.
5.The Shipping Rate is applied to your order based on the number of addresses to which you are shipping products.If your entire order is shipped to one address,you'll be charged for one shipping charge.If your order is shipped to more than one address, you'll be charged a shipping charge for each address.
6.Please call a Customer Service Representative at www.nikezoomkobe.com if you have any questions.
Delivery Time:
1.All the product you order on our website will be on 3-7 days delivery by the UPS or USPS Ground!Free ground shipping on all orders which over 2 pairs! International orders (outside of the U.S.),residents of Alaska,Hawaii, Puerto Rico,and U.S.Virgin Islands,and APO/FPO military addresses DO NOT qualify for free shipping.And you do not need to pay any tax for the order.
2.The products you order on our web you are usually shipped within 1-2 business days.To calculate when you will receive your order,you need to consider the pocessing time as well as the shipping method you selected. Example:If you selected UPS 2-Day Express Service,your total delivery time will be 1-2 business days processing time + 5 business days for shipping time,so you can expect to receive your order 7-8 business days after you placed it.Orders placed on Saturday and Sunday will be processed on next Monday.The shipping cost is automatically calculated and appeared on your order form.
Return and Exchange:
If you are not fully satisfied with your order, our Guarantee of Satisfaction will ensure that you obtain a refund.Simply follow the guidelines explained in this section.
Our Guarantee to You:
Our Guarantee of Satisfaction is unconditional.If you find the products purchased from our web site don't perform to your needs (subject to normal wear and tear),return your order for a refund.
Because we want you to be 100% satisfied,you can return your purchase(s) made at www.nikezoomkobe.com within 30 days.Please follow the instructions on your packing slip.All return packages must be shipped using the return label from UPS or with some other form of traceable shipment.We cannot assume responsibility for misdirected or lost shipments.
Return Policy:
You may return your shoes purchase within 30 days from receipt for a full refund.If the return falls outside of this period,or the item is worn,damaged or not in its original packaging,our company cannot accept the returned items and cannot give a refund.
Exchange Policy:
www.nikezoomkobe.com does not exchange products.If you wish to exchange a product, you will need to return your purchase for refund and place a new order.It is only possible to get a refund on returns when the return is in line with our return policy.
Track Your Order:
You can track your order by going to your Order History under My Account.Find the order that you want to track and click on the tracking number in the “Status” column.This takes you to the UPS website where you can find the most up-to-date information available.
Please note that until UPS updates their computer with your tracking information,you’ll be unable to track your order via the web.It is therefore possible that when we provide you with the tracking link,on the first day after you place your order, no tracking information will yet be available.However,UPS usually updates their information within one business day of the time that we provide you with the link,so if no information is yet available please check again later.
Some orders are packaged in more than one box. Each box will have its own unique tracking number.
